Refund policy

Returning an Unwanted Item?

We understand that sometimes things just don't work out, and you'd like a refund. As long as the item is still in its original condition, we accept returns for free, with some guidelines outlined below, including fair use rules. Please note that none of these rules affect your statutory rights.

If you return an item within 28 days of its delivery or availability for collection, we'll issue a refund through the original payment method. Our goal is to process your refund within 30 days of receiving the returned item at our warehouse. If, for some reason, you can't return the item within the specified time frames but still request a refund, please contact us. However, any refund granted will be at our discretion.

Please be aware that delivery and handling costs are non-refundable.

What Happens After?

We do not accept returns for unwanted items beyond the mentioned returns period. If you attempt to return an item after this period, we may have to send it back to your default delivery address, and you'll be responsible for covering the delivery costs."

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

Wallet balances can be used on your next purchase or withdrawn and returned to your original form of payment.

What is ARN?

ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send an email to inform you of the ARN.

If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.

 

Why is the received amount less than the refund amount?

1. The bank charges a commission fee.

2. The exchange rate has changed compared to that of the payment.

3. Refunds are used to deduct installment fees.

4. The refund is for the actual price paid, not the sale price.

If you receive less than the original amount, you may contact your bank to check the above scenarios.

Note: The original shipping fee and handling fee are non-refundable.