Check the details of your in-store and online purchases, and know their status at any moment in My purchases. If you already have an account, log in with your e-mail address and password. If you purchased as a guest, enter your e-mail address and the order number you wish to consult. In this case, be sure to log in from My purchases > I am not registered.

Delivery times and shipping costs vary depending on the type of delivery you choose for your purchase.

Note that during sale periods and promotions the delivery time may be longer than normal:

Type of delivery

Cost

Estimated delivery time

3 to 7 working days

£3.95 (Free from £30)

3 to 5 working days (including deliveries on Saturday)

DPD

£2.95 (Free from £30)

3 to 5 working days

Express delivery

£8.95

48 h on working days (purchase Mon - Fri before 11 am*)

*One extra working day for purchases made out of this time period.

• If you choose store delivery, you will have 15 days from the arrival of your order at the store to collect it. Simply present your order number and bring an identification document with you.

Remember that we will notify you by e-mail when the parcel leaves our warehouses and another one so you can collect your order at the place you have chosen.

Please note that we do not accept deliveries to military bases or post office boxes

We can change the address of an order while it is being prepared in our warehouses. Once the order is ready for dispatch or in the hands of the carrier, we can no longer change the address.

Check the status in My purchases and, if you are on time, contact our Customer Service team.

We continue working to make this process more convenient for you!

If you no longer wish to receive your order, you can make a cancellation request via our online help chat. Go to "Managing my order", select the option "Cancel my order" and complete the request. Within 24 hours you will receive an e-mail confirming whether your request was successful.

Please bear in mind, if your order is ready to be delivered or has already left the warehouse, we will no longer be able to cancel it.

Remember that, in any case, you have 30 days from the shipping date to easily return the items you no longer want.

What Payment Methods Can I Use for My Order?

We offer a variety of secure payment methods to accommodate your preferences. Rest assured that we take security seriously, and your payment details are safeguarded. Our accepted payment methods include:

Credit Cards | Debit Cards | Apple Pay | Klarna

Please note that we prioritize fraud prevention, so all credit and debit card transactions undergo validation and authorization processes, both by us and the card issuer. To enhance the security of online card payments, you may encounter 3D Secure security measures during the payment process. The application of these measures depends on your bank issuer and may involve entering a password or receiving a security code via email or phone for added protection.

If any of the items in your purchase were sold out at the last minute and we did not send them to you, you will receive an e-mail with a notification. In addition, we will refund you the amount of the out of stock items and the delivery costs via the same payment method used to purchase the items.

If this is the case with you, we are sorry we could not complete your order.

We are sorry if any of the items are not what you expected. Make the return indicating on the return form that it is an incorrect or defective item. If you can't find the return form, download it from your purchase details. We will refund you the amount of the items plus shipping costs as soon as we receive them in our warehouse.

Please note that the refund of the garments and the delivery charges will be made separately.

You have 30 days from the dispatch date of your order to make exchanges and returns. For purchases made after 06/11/2023, items in the CAPSULE collection can be exchanged or returned within 14 days of the delivery date. Choose the type of return that best suits your needs:

If you made the return with home collection or through a delivery point, your parcel may take several days to reach our warehouses. You will receive an e-mail when we make the refund of the garments or, in case of an exchange, when we send the new size you requested.

Refunds are made using the same payment method used to purchase. Timings vary depending on the type of return you have chosen:

• Home collection or from collection point: Your parcel may take up to 2 working days to arrive at our warehouse. Once there, after checking the items, we will process the refund within 72 hours (working days).

We will notify you by e-mail as soon as the refund has been issued. You will then receive the amount in your account within 3 to 15 working days, depending on your bank.

• Any items returned must be in the same condition in which you received them.
• Some items cannot be exchanged or returned for reasons of hygiene: masks, gels, toiletries, lingerie, underwear, swimwear and earrings.
• Items that you have personalised or altered cannot be exchanged or returned because they are made exclusively for you and cannot be offered for sale again.
• Fragrances, candles and other cosmetics must be returned in the original sealed packaging.
• Gift cards are also non-exchangeable and non-returnable.

We offer you various secure payment methods so you can choose the one that best suits your needs:

Debit or credit card

Pay for your purchases in real time with your debit card or choose to pay later with your credit card. We accept Visa, Visa electron, Mastercard, Maestro, Solo and American Express - the choice is yours!

PayPal

Protect your data and pay faster with just your e-mail address and password. Please note that you will complete your purchase on the PayPal page. Also, if you link your PayPal account to your Mango account, you can save your details and save time every time you shop.

Klarna payment in 3 instalments (interest free)

You can now pay for your order with Klarna's 3 interest-free instalments. When placing your order, select "Pay later in 3 interest-free instalments". Then, simply enter your credit card details and the 3 instalments will be charged automatically each month!

Check all the information at Klarna.com.

Also, if you have an account, you can save your payment details and save time on your purchases.

Request an invoice for your online purchases before finalising your order. Select the option "I want to receive an invoice" and fill in your details.

Before finalising your purchase, locate the space promotional code where you can add your code (only one per purchase). If no discount is applied, consult the promotion conditions or its expiry date. The code may have expired or the items you purchased may not be eligible for the promotion.

Remember, to enjoy Mango likes you discounts, including the birthday discount, you do not need a code. You will see the accumulated amount that you can deduct before finalising your purchase.

You can choose between two types of gift card: the physical card, valid for purchases in physical shops, and the online card, valid for purchases on the website/in the app.

You can pick up a physical gift card in any of our stores. Simply choose the amount you wish to give (up to a maximum of £600) and we will deliver the card with the balance already on it.

If you prefer to buy an online gift card, you can do so on our website or in the app. Choose the amount you want to give (up to a maximum of £600). We will then send an email to the person you would like to give the gift card to, containing the card number. They can then redeem their card in our online store. Please note that these gift cards are only valid for purchases on our website or in our app.

Washing

Machine wash. The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature.

Machine wash using a normal programme with a short spin. The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature.


Handwash at 30ºC maximum. Do not rub or wring.

Do not wash.

Using bleach
lejía
Bleach may be used.

lejía no permitida
Bleach must not be used.

Ironing
Planchado alta temperatura
Hot iron: maximum 200ºC. Cotton, linen or viscose.

Planchado temperatura media
Medium iron: maximum 150ºC. Wool and polyester mixtures.


Cool iron: maximum 110ºC. Natural silk, rayon, acetate or acrylic.

No planchar
Do not iron.

Dry cleaning
Información espacialistas en tintorería
The letters (A, F, P) in the circles indicate the suitable product for each garment (information useful to dry cleaning specialists).

No se puede lavar en seco
Do not dry clean.

Drying
Secadora
Suitable for tumble drying.

No secadora
Not suitable for tumble drying.

Secadora temperatura baja
Tumble dry at a low temperature.

Secadora temperatura normal
Tumble dry at a normal temperature.

In each item you will see the "Availability in store" option, where you can see if the garment is available in a store near the location you indicate. If the item is not available in store or online, you have the option to enter your e-mail address and we'll notify you if it comes back into stock.

To guide you and help you choose your size, we offer you two options:

• Help with your size: receive a size recommendation based on your height, body type, etc. You will need to complete a short questionnaire that will take you less than a minute. You'll find it on each article!
  
• Size guide: you'll see the measurements that correspond to each size so that you can measure yourself and choose the one that best matches your figure.

You can modify your personal details at any time in the My account > My details area.

When you log in to your account, you will see a link to change your password if you have forgotten it. Then, you will need to enter the e-mail address associated to your account to receive a message with the procedure to follow. It's very simple!

You can decide which lines you are interested in at My account > Subscriptions. You can keep up to date with all the news and change it whenever you want.

We're sorry to see you go, but if you no longer want to be part of the Mango community, you can delete your account in My Details. Please note that if you delete it, you will lose your purchase history and your accumulated Likes and it cannot be recovered.

We hope to see you again!